Online dispute resolution (‘ODR’) is a dispute resolution process utilising technology in the pursuit of the resolution of disputes between parties and incorporates negotiation, mediation or arbitration, or a combination of all three.

Whilst ODR is, effectively, the online equivalent of Alternative Dispute Resolution it extends the process by applying creative and online technology.

Although ODR has been available for around twenty years, the procedure was not commonly adopted and was generally considered only appropriate for low value claims. 

However, technology and social necessity are now driving the process forward at great speed.

The civil litigation team at award winning Kangs Solicitors is well versed in assisting Companies, Directors and Individuals in respect of commercial disputes. We often represent clients who have opted to undertake mediation in the pursuit of settlement of civil disputes.

We are here to assist you with these issues and our team can be contacted for confidential and discrete advice as follows:

ODR | Remote Mediation | Kangs Commercial Dispute Solicitors

  • The adoption of ODR, also now referred to as Remote Mediation (‘Remote Mediation’),  has recently increased as the result of the personal contact restrictions resulting from the Covid 19 pandemic and it is to be anticipated that the procedure will remain and be developed, given the convenience of bringing together disputing parties without the cost and inconvenience of travel.
  • Remote Mediation is now a fundamental presence in commercial dispute resolution and many such disputes are satisfactorily resolved in this manner.
  • The move towards the acceptance of Remote Mediation is highlighted by the fact that any party who refuses to adopt the procedure without a reasonable explanation may well subsequently incur costs sanctions.  
  • Video Conferencing platforms are constantly developing to try and mirror the historical face-to-face environment of meditation with Zoom and Microsoft Teams currently predominantly featuring.

Who Can I Contact For Help? | Kangs Civil Litigation Solicitors

Our Civil Litigation Team guides and assists clients engaged in complex civil and tax litigation disputes.

We welcome enquiries by telephone or email.

We provide an initial no obligation consultation from our offices in London, Birmingham and Manchester.

Alternatively, we provide initial consultations by telephone or video conferencing.

If we can be of assistance please do not hesitate to contact our team through any of the following:

Hamraj Kang
07976 258171 | 020 7936 6396 | 0121 449 9888

Stuart Southall
0121 449 9888 | 020 7936 6396

Tim Thompson
020 7936 6396 | 0121 449 9888